What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 1053678. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

Motion Motor Sales is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.motionmotorsales.co.uk/ or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. Motion Motor Sales is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 07405212776
  • Post: Motion Motor Sales, 9 Bessemer Court, Middlesbrough, Cleveland, TS6 7EB
  • Email: sales@motionmotorsales.co.uk

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: complaint.info@financial-ombudsman.org.uk

What our customers say about us

Our Reviews

First Class Trader You can fully trust all the other 5 star reviews Jack is a guy of integrity who goes above and beyond for his customers. The car I bought is truly excellent and definitely the best value of on Autotrader for this model, in addition the price includes a high quality 6 month guarantee. He has sold my old car for me, and he sorted most of this out while on holiday. You deserve to succeed Jack.Thankyou
— Ian B
Use motion motors for a sale or return. They helped me sell my car in a fast and reliable way and I was paid out the same day. Would definitely use again
— Gary W
I cannot recommend Jack enough! He was fantastic, completely honest, a pleasure to deal with. I knew what I was after, booked to view and test drive, then drove away with my new car on the same day. I don't live local to the garage and had a great 2.5 hrs drive home in my new Mini, she drove like a dream. Thanks for a pleasurable car buying experience Jack. Highly recommended and will definitely look at your stock if I need another car in the future.
— Sarah Newell
Excellent car dealer Jack is very honest and a pleasure to deal with. Booked an appointment in the morning saw and test drove the car, took it away the same day. A pleasurable 2.5hrs journey home. My Mini Cooper S drives like a dream. Would not hesitate to recommend Jack.
— Sarah N
Fantastic Fantastic service from seeing the car to taking collection could not fault at all, quick process and handled great , thank you !!
— Gary M
Excellent service , jack looked after me
— North east lover
Recently bought my first car from motion motor sales. Jack was a pleasure to deal with. Certainly knows his stuff. Stress free and a very smooth sale. Would highly recommend and will be back in the future when i decide too upgrade. Thanks again!
— Deba Hoare
I recently purchased a BMW 4 Series from Motion Motor Sales and couldn’t be happier with the experience. From start to finish, the service was excellent. The guy I dealt with was incredibly knowledgeable about the car — he answered every question confidently and clearly knew his stuff. There was no pressure, no sales tactics, just honest and straightforward communication throughout. What really stood out was how genuine and easy he was to deal with. A genuinely nice bloke who made the whole process smooth and stress-free. Everything was transparent, and the car was exactly as described — immaculate and drives perfectly. If you’re looking for a quality car and someone you can actually trust, I’d highly recommend Motion Motor Sales. Thanks again — absolutely loving the 4 Series!
— Michael Hale
Picked up a beautiful Audi A5 Black edition today. Jack was a pleasure to deal with Jack throughout the sale, very knowledgable, kept in contact and lead to a very smooth sale. Would highly recommended.
— Joseph Milloy
Had a great experience dealing with Jack, straight forward and honest with the description. Would 100% do another business transaction
— CMG Prestige Motors Limited
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